One of the things that sets us apart is our onboarding process. Many of our sprints involve department heads with limited availability, so we make every minute count by doing our homework in advance.

We take the time to understand each team member’s perspective, ensuring a smooth onboarding process so when the sprint begins, you hit the ground running.

Yes. We can design and facilitate tailored workshops to fit your specific needs. Just let us know your objectives, and we’ll make it happen – so you can focus on the outcomes, not the logistics.

Both. We’ve worked with early-stage teams, scale-ups, and global organisations. The common thread? An unflinching commitment to Human-Centered Design.

Absolutely. Whether you need a course correction or a fresh perspective, we help teams to align, find clarity and move forward – fast.

A designated ‘Decider’ will be responsible for selecting the team who will be responsible for the product. The client team should consist of 3-6 key participants. Typically, COO’s, CPO’s, CTO’s, or VPs of Engineering, UX or Product Design, CMO’s, POs. We also often include Subject Matter Experts, when required.

Choose wisely and make sure your team represents the following; an expert, a product owner, someone from development or engineering, someone from design/UX, and most importantly the VIP? who will be responsible for the product going to market.

The Decider, typically is the CEO, COO or CTO of the company. Usually, it's the most senior person responsible for the success of the product when it’s launched.

The Decider has the final word on which route to take, and the Be The Leap Sprint Guide will always refer to the Decider when in a deadlock. This is just to keep the momentum of the Sprint.

Design Sprints will not be conducted without a Decider.

Usually with Start ups, there are more than one founding member. We will still insist that only one will wear the Decider's hat.

Yes, having a clear "Decider" or decision-maker from the client's side is crucial for making swift choices during the Sprint. This person should have the authority to make final decisions.

Design Sprints can be conducted both in-person and remotely. Remote sprints often use collaboration tools and video conferencing to facilitate the process. One of our favourite collaboration tools and friends of Be The Leap is Butter. Check out our case study here.

Actually, some of the remote exercises are better digitally, we just prefer the in-person Sprints. We also understand that start ups don’t necessarily have the budget to fly the Be The Leap team all around the world, so remote Sprints can work just fine.

Preparing for a Design Sprint can take a few weeks to gather necessary information, recruit participants, and set up the logistics. This, however, is something that we, Be The Leap, will prepare you for. The Be The Leap team typically only needs one week prior to our Sprint engagement.

Your team should ensure they have the availability of a one-hour call the week before. Deciders should keep two hours free, one hour at the start of the onboarding week and the other right at the end. Typically, the Decider will kick-start the individual team calls.

Design Sprints can help clarify problem statements and generate ideas. However, having a general direction or challenge to address is helpful to make the most of the Sprint.

Be The Leap will not run a Design Sprint if we feel the challenge isn’t significant enough. When this happens, which it often does, we typically recommend other products like a Product Audit, which is much more cost-effective.

While Design Sprints are commonly associated with digital product development, they can be adapted for various business purposes, including process improvement, marketing campaigns, and even organisational strategy.

Think of the output as something you want to test. It could be a promotional video, a health bar, or even a physical reception area made more child-friendly! So the possibilities are endless.

Success metrics can vary depending on your project, but they often include exposure to real data, or user feedback, a tangible prototype that’s actually validated, time saved in decision-making, and the understanding of the team working towards a single vision.

Team alignment is often one of the biggest and most noticeable measures of a successful Sprint.

The Be The Leap team will always act independently and impartially. If we feel the data does not positively support the existence of a product, we will recommend pivoting (where user feedback supports) or trashing.

In-person workshop sessions typically last roughly 8 hours, with regular breaks for rest and refreshments. The exact schedule can vary depending on your team’s preferences and energy levels, and of course, jet lag if relevant.

Typically, we will kick off at 9:30am and finish around 6:00pm.

Remote Sprint workshops will be spread across 3 days, with sessions of 6 hours with a break every 2 hours.

Yes. It’s important for the client team to commit to being available for all three workshop days (Monday, Tuesday & Iteration Monday) to ensure continuity and maximise productivity.

The Be The Leap team will take care of everything else.

Interruptions during a Design Sprint slow everything down. So you should block your calendar to mute all distractions.

We believe that if your product or the future of your business is reliant on this new initiative, then your chosen team should be focused.

That being said, we are all human. Should there be an emergency, then we can allow short breaks, but for the whole team.

Sprints are complex, cold, and uncomfortable; this is why they are fast, effective, and disruptive.

Design Sprints are not physically demanding in the same way as a physical team-building event. However, participants should be prepared for long, mentally engaging days.

You should wear comfortable footwear and clothing. You’ll find some of our team mostly in black; this is because someone usually draws on someone with a sharpie accidentally.

For remote Sprints, wear what you want from the waist up and the waist down, for that matter!

Yes. Remote Design Sprints can accommodate team members from different time zones. The schedule can be adjusted to accommodate participants' availability.

The Be The Leap team will plan with the Decider to factor in everyone as much as possible. So there may be some early starts or some late finishes.

Conflicts and disagreements are common during a Design Sprint. Our facilitators are trained to manage literally every situation to help guide your team toward constructive discussions and decisions.

But this is ultimately why we have the Decider to fall back on.

We understand that sustenance is essential for productive work. Meals and snacks will be provided throughout the workshop days. Breakfast, lunch, and refreshments will be available to keep you energised and focused during the creative process.

Those lucky for in-person Sprints will have the option to snack on Be The Leap chocolate too!

It's important to establish clear guidelines regarding the confidentiality of sensitive information and intellectual property. Non-disclosure agreements (NDAs) will be used when necessary with our test users.

For the operational side of Design Sprints, if Fortune 500 companies trust our tools and processes, then you can too. But we are always happy to have a conversation to protect your data.

We’ll need access to your product, user data, and relevant documentation. Depending on the scope, we may also request interviews with key stakeholders. Rest assured, we prioritise data security and confidentiality all the way through our engagement together.

A Product Audit can uncover a wide range of issues, including usability issues, last check before product release, feature gaps, performance bottlenecks, and opportunities for innovation. It provides a holistic view of your product's strengths and weaknesses.

We have also used the Product Audit to understand how best to implement a feature. Imagine if a Product Owner can’t align with a stakeholder, the audit can be positioned to be the source of truth with complete impartiality, with the exception of what’s best for your customer.

The duration of a Product Audit can vary based on the complexity of your product and specific requirements. Typically, it ranges from one to three weeks, sometimes longer.

We’ll provide a more accurate time estimation once we’ve been briefed on the product and understood its complexity.

Our methodologies include Design Thinking, user testing, competitor analysis, rapid prototyping and more.

We tailor our approach specifically to your needs. We may use a combination of qualitative and quantitative research methods in order to understand exactly how the product experience might need to be improved.

Data security and confidentiality are paramount to us. We have strict protocols in place to safeguard your data, and all team members sign confidentiality agreements.

Yes. Our recommendations are highly tailored to your product’s specific challenges and goals.

We prioritise actionable insights that can drive meaningful improvements and make recommendations for how you can implement them so you can keep your momentum going.

Yes. We offer post-audit support to assist you in implementing the recommended changes if desired.

We can work closely with your team to ensure a smooth transition and provide guidance throughout the improvement process. We can also take on a full design execution.

Our Design Revamp product is available should you require an external design execution phase. This can be factored in at the scoping or SOW phase so we can provide continuous progress.

For longer design execution cycles, we are open to a retainer-based fee at a discount.

To get started, simply reach out to us via contact form so we can get you booked in without delay.

We’ll schedule an initial consultation to discuss your product challenge and assess the scope of the audit. From there, we’ll provide a detailed plan and timeline.

In addition to your product team, our team consists of experienced product strategists, UX/UI designers, researchers, and behavioural scientists, with a proven track record in conducting successful Product Audits. We bring a wealth of knowledge and expertise to every project.

We may also interview industry experts should we feel the data is worthwhile. This will always be communicated in advance of the project starting.

We often also require a dedicated resource of a lead developer from your team to be able to make immediate changes, i.e., quick fixes.

We’ll guide you through any necessary preparations during our initial consultation. Generally, having access to your product and relevant data is essential for a thorough audit.

We may also have repeat sessions/one-to-ones with individual stakeholders or team members in order to establish product or roadmap alignment.

While we cannot guarantee specific outcomes, we are committed to providing you with the best possible insights and recommendations based on industry best practices and our expertise.

Our goal is to set you on a path toward improved product performance and customer satisfaction, but with complete impartiality, this is a metric often used for expediting long discussions or internal review cycles.

Yes, actually, the Product Audit is usually run fully remotely; however, it is possible to arrange in-person sessions for the workshop days should they be required. The only caveat is that we would need to be able to capture the playback of the product walkthroughs digitally.